Always be Polite

Mr. Thomas V. Callahan:

Dear Sir,

Recently, I had a new "Luxaire" central air conditioning system installed in my home by your company. I would like to take this opportunity to report on this event.
On June 28th, 2008, I telephoned your company and spoke with your customer service representative, Jeff Wilder, regarding air conditioning systems. Jeff quickly responded to my home and upon inspection of my old air conditioning system, explained my options regarding a new system. His presentation was both interesting and extremely informative. His demeanor was both friendly and professional and his technical knowledge was apparent. I agreed to have the new system installed.
On the next business day the installers arrived promptly and replaced my old system. Thanks to Shawn and his helper Steve, the new air conditioning system, after some adjustments, is working superbly. I have nothing but praise for all of the aforementioned personnel and their commitment to customer satisfaction.
I have and will recommend Action Heating and Air Conditioning for home heating and cooling needs! Thank you so much.